Política de envío
Shipping Policy - Minifiguremotors
Updated: May 29, 2024
Welcome to Minifiguremotors! We strive to provide a seamless shopping experience for all your Lego car model needs. This policy outlines the terms and conditions governing the delivery of products ordered from our store.
1. Shipping Methods and Delivery Timeframes
1.1 Order Processing: Orders are recorded immediately upon placement and are typically processed the next business day. Occasionally, delays may arise due to high order volumes or logistical issues. In such cases, we will make every effort to keep you informed to minimize any inconvenience.
1.2 Estimated Delivery Times: Delivery times vary based on the destination country. Please refer to the table below for estimated business days required for delivery:
| Country | Estimated Shipping Days |
|---|---|
| United States | 7-12 |
| Spain | 8-13 |
| Mexico | 8-15 |
| Germany | 7-13 |
| France | 8-13 |
| Italy | 7-13 |
| United Kingdom | 8-13 |
1.3 Carrier Selection: We use the most suitable courier service available for each customer’s location to ensure a fast and efficient delivery. Once an order is confirmed, the designated carrier cannot be changed.
2. Shipping Rates and Customs Fees
2.1 Customs Fees: In most cases, orders are not subject to additional customs fees. However, some countries may apply local tariffs or taxes, which must be covered by the customer to release the package from customs.
2.2 Tracking Updates: Once your package is shipped, tracking information may not update immediately while it clears customs. Tracking generally updates within 48-72 hours after this process.
3. Order Cancellation or Modification
3.1 Order Cancellation: Orders can be canceled free of charge before receiving an initial tracking number, typically within the first 24 hours. Please contact our customer support team with your order number for cancellation requests.
3.2 Order Modification: You may also request changes to your order within the first 24 hours or before a tracking number is assigned.
4. Delivery Attempts and Receiving Your Order
Our shipping partners will attempt delivery to the address provided. If no one is available to receive the package, they will leave a notice or provide instructions to reschedule delivery or collect the package at an authorized location. Please ensure the address provided is correct and complete to avoid delivery issues.
4.1 Delivered But Not Received: If tracking shows the package as delivered but you have not received it, we recommend waiting a few additional days. We cannot issue credits for orders marked as delivered to the correct address.
4.2 Package Pickup: If the package is available for pickup, this information will be included in the tracking details.
4.3 Consideration of Lost Packages: A package is considered lost if there are no tracking updates for a continuous period of 20 days.
4.4 Delivery Delays: Estimated delivery times may be affected by external factors like customs clearance, which are beyond our control.
5. Return to Sender Policy
5.1 Incorrect or Incomplete Address: If the address provided is incorrect or incomplete, the carrier may be unable to deliver the package, and it may be returned to us. In these cases, we do not process refunds or provide free replacements.
5.2 Recipient Unavailable: If the recipient is unavailable after multiple delivery attempts, the package may be returned. We do not process refunds in such cases.
6. Order-Related Inquiries
6.1 Missing Items: If you find any item missing from your order, please provide a picture of the packing slip to help us resolve it quickly.
6.2 Incorrect Product or Model Received: If you received an incorrect product or model, please send a picture of the received item and the packing slip. We will arrange to resend the correct item.
6.3 Damaged or Defective Parts: If an item has any damage or defect, please provide a photo of it. We will arrange for replacement parts to be sent to you at no additional cost.
7. Contact Us
If you have any questions or require further assistance with your shipment, please contact us at info@minifiguremotors.com. We are here to help and will respond to all inquiries as soon as possible.
Note: Minifiguremotors reserves the right to update this shipping policy at any time without prior notice. We recommend reviewing this policy periodically to stay informed of any changes that may affect you