Política de reembolso
Return and Refund Policy - Minifiguremotors
Effective Date: October 26, 2023
Thank you for shopping with Minifiguremotors. Your satisfaction is important to us, and we aim to provide a clear understanding of our return and refund policy. Please review the following guidelines to familiarize yourself with the process.
1. Return Eligibility
1.1. We accept returns only for items purchased directly from Minifiguremotors.
1.2. To qualify for a return, you must provide proof of purchase, such as an order number or receipt.
1.3. Returns are accepted within 30 days from the date of purchase.
1.4. Sale items are not eligible for return.
2. Return Process
2.1. To initiate a return, please contact our customer service team at info@minifiguremotors.com. Include necessary information such as your order number, reason for return, and any supporting evidence.
2.2. Our customer service team will review your request and provide further instructions.
2.3. If your return request is approved, we will send you a return shipping label or shipping instructions.
2.4. Carefully package the items you wish to return, including all original tags and packaging, and attach the provided return shipping label.
2.5. Drop off the package at your local post office or schedule a pickup.
2.6. Once we receive the returned items and verify their condition, we will proceed with the refund or exchange.
3. Return Conditions
3.1. Items must be returned in their original condition, unused, with all original tags and intact packaging.
3.2. We reserve the right to reject a return if items do not meet the above conditions.
3.3. Returns will not include shipping or handling fees unless the return is due to an error on our part.
3.4. If a discount or coupon was applied to the original purchase, the refund amount will be adjusted accordingly.
4. Refunds
4.1. If your return is approved, we will process the refund using the original payment method.
4.2. Refunds will be issued within 7 business days after receiving and inspecting the returned items.
4.3. The time for the refund to reflect in your account may vary depending on your bank or credit card provider.
5. Exchanges
5.1. If you wish to exchange an item for a different size, color, or style, please follow the return process described above.
5.2. Once we receive and inspect the returned items, we will process the exchange and ship the requested replacement items to the provided shipping address.
6. Non-Returnable Items
6.1. The following items are not eligible for return:
- Gift cards or digital coupons
- Downloadable or digital products
- Items marked as final sale or clearance
7. Order Cancellation
7.1. Orders can only be canceled if they have not been shipped and the request is made within 24 hours of purchase.
8. Subscription Cancellation Policy
We understand that circumstances may change, and you may need to cancel your subscription. Please review the following guidelines for a smooth cancellation process:
8.1. Cancellation Deadline:
Subscribers must cancel their subscription before the next billing cycle to avoid automatic charges. Failure to cancel before the billing period will result in a scheduled payment being processed.
8.2. Cancellation Methods:
You can cancel your subscription by:
- Using the cancellation link provided in your initial subscription confirmation email.
- Logging into your Minifiguremotors account and navigating to the subscription management section.
8.3. Assistance with Cancellation:
If you experience any issues while attempting to cancel through the provided methods, please contact us at info@minifiguremotors.com. Our team will be happy to assist you in manually canceling your subscription.
9. Modifications to the Return Policy
9.1. Minifiguremotors reserves the right to modify or update this return policy at any time. Changes will take effect immediately upon posting the revised policy on our website.
If you have any questions or need further assistance, please feel free to contact our customer service team at info@minifiguremotors.com.